Customer Service.Gov: Technology Tools and Customer Service Principles for Innovative and Entrepreneurial Government.
Product details
| Management number | 231609190 | Release Date | 2026/06/18 | List Price | $90.00 | Model Number | 231609190 | ||
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Customer Service.Gov is a users guide for applying technology tools and the 10 principles of citizen and customer-centered public service to help governments develop and deliver better products and services. The chapters on how to build a better customer service culture, silo busting and boundary spanning, treating people that are being regulated like customers, guaranteeing the reliability of services, using communication and information technology to deliver e-government services, integrating social media and civic engagement to enhance e-governance activities, and using technology, big data and predictive analytics to improve public safety are unprecedented in their originality and uniqueness as applied to government. Read more
| ASIN | B00EFEXRZC |
|---|---|
| XRay | Not Enabled |
| ISBN13 | 978-1630029869 |
| Edition | 1st |
| Language | English |
| File size | 2.4 MB |
| Page Flip | Enabled |
| Publisher | Citygate |
| Word Wise | Enabled |
| Print length | 526 pages |
| Accessibility | Learn more |
| Screen Reader | Supported |
| Publication date | August 8, 2013 |
| Enhanced typesetting | Enabled |
Bestseller ranking
Public Affairs & Administration
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